First Level Support (Human)

Robotics Rockstars Wanted!

Welcome to NEURA Robotics, the innovator of the robotics world. Our goal is to equip collaborative robots with groundbreaking cognitive capabilities to enable safe and intuitive collaboration with humans. Under the leadership of founder David Reger, we have spent the first years of NEURA Robotics laying the foundations for humans and robots to work hand in hand.

"We serve humanity" is not just a motto, but our mission. Become part of our ambitious, international company and shape the future of robotics with us.

Welcome to NEURA Robotics - where innovation meets team spirit. 

Your mission & challenges: 

The successful candidate will be working in a cutting-edge startup environment helping define the security, resiliency, and scalability of our infrastructure to support bringing disruptive robotic technology to the market.

We are seeking a dynamic and experienced IT service desk agent to join our rapidly growing robotics company. You will have the opportunity to work in a thriving environment, fully equipped with high-end, state-of-the-art computers.

As an integral member of our team, you will be responsible for providing continued support to our diverse workforce, made up of individuals from more than 25 distinct nationalities. With your problem-solving and communication skills, you will be able to efficiently resolve the technical issues reported by our users and contribute to upholding our smooth operations.

Working within our modern multi-cloud environment, you'll have the potential to grow personally, enriching your career and technical prowess. You’ll gain invaluable experience with interconnected cloud applications, opening multiple avenues to expand your competencies and skill set.

• Provide first line support for any technical issues and problems related to computer systems, hardware, and software.

• Get involved in the automated configuration and smooth operation of our ever-growing fleet of Linux and Windows Workstations

• Monitor system performance and troubleshoot outages

• Assist staff with the installation, configuration and ongoing usability of system hardware and software

• Test new software and hardware configuration

What we can look forward to: 

• Proven experience as a service desk agent, IT technician, or other customer support role

• Excellent problem-solving and multitasking skills

• Proficiency in Windows and Linux-based operating systems

• Good understanding of computer systems, mobile devices and other tech products

• Experience with remote troubleshooting and issue resolution

• Very good communication skills in English (spoken and written)

• Dedication and team spirit

• Strong attention to detail with an ability to document technical information

• Professional conduct

• Driver’s license EU class B optional

What you can look forward to: 

• Become part of an agile company, actively shape topics and benefit from flat hierarchies in a highly motivated team
• Enjoy an attractive salary, flexible working hours and 30 days of vacation
• The freedom to contribute your own ideas and drive them forward
• Celebrate successes together with company events
• Take advantage of our corporate benefits program
• And even more fun with great colleagues 

We are looking forward to meeting you and shaping the future of robotics together.  Are you in?